The Amazon fulfillment center in May in Kent, Washington.

SEATTLE — For Amazon, five straight months of sustained mania triggered by the pandemic has shaken the retail giant and created an abrupt opening for rivals.

Amazon is still the big gorilla online, and sales have surged amid the pandemic. But Amazon’s shipping delays and out-of-stock items meant online shoppers turned to retailers including Walmart and Target, whose networks of brick-and-mortar shops suddenly became an advantage for picking up and shipping e-commerce purchases quickly. Within Amazon’s warehouses, coronavirus safety measures have resulted in workers picking items from shelves and loading them into trucks more slowly — and with no end to the virus in sight, it is difficult to forecast a return to full, precrisis efficiency.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.