It took some doing but the Pennsylvania Public Utility Commission has found the sweet spot in balancing the competing interests of pay-as-you-go protocols versus the real-time, real-life struggles of those ensnared in the economic fallout of COVID-19.

After a few months of deadlock, the PUC settled on a decision in early October: End the across-the-board moratorium on utility shutoff but create a protected class of customers at or below 300% of federal poverty guidelines, so long as those customers avail themselves of other assistance programs available to them.

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